If possible, check with a neighbouring business to see if they are affected too. If you are the only premises affected, it may be an internal plumbing problem. If not, please call us and we will investigate.

To report a leak, please contact us.

White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours. If not, please contact us.

If possible, check if a neighbouring premises is also affected. If so, please contact us and we will investigate. 

If only your premises is affected, it may be an internal plumbing problem which means you will need to call a plumber. In cold weather, it is possible that your pipes may have frozen.

Turn off the water supply at the internal stop tap and contact a plumber as soon as possible - you can find a registered plumber at  WaterSafe. Do not touch any wet electrical fittings.

Turn off the water supply at the internal stop tap. Then partly turn on any affected taps until the pipes have thawed - this will allow any water that has frozen to drain away. You can heat gently the section of pipe or tap that is frozen, either using a hot water bottle or wrapping it in warm towels.