Claiming a leak allowance

• The leak must be repaired before submitting a claim for a leak allowance.
• You must repair the leak within 30 days of discovering the leak.
• You may only claim for one leak allowance, per site, during your responsibility of the supply.
• Your claim must be submitted to your wholesaler within six months of the date of repair.
• You are required to provide meter readings or proof of monitoring your supply to reduce leakage to support your claim.
• You must provide a reading taken upon the repair of your leak.
• You will need to provide two meter readings following the repair of your leak, at least seven days apart.
• You must provide evidence of the leak and/or the leak repair – this could be in the form of a contractor repair invoice, photograph of the leak, and photograph of the repair.
• Allowances will only be considered for leaks on underground supply pipes; this may include pipes located underneath the property.
• Bristol Water will not consider allowances caused through negligence or loss of water caused by faulty equipment or fittings.

Note: If Bristol Water’s criteria is not met but you pay for sewerage, check the criteria for Wessex Water, as you could be entitled to a sewerage only allowance.

• The leak must be repaired before submitting a claim for a leak allowance.
• You must repair the leak within 30 days of discovering the leak.
• You may only claim for one leak allowance every 12 months.
• Your claim must be submitted to your wholesaler within six months of the date of repair.
• You must provide a reading taken upon the repair of your leak.
• You will need to provide two meter readings, following the repair of your leak, at least seven days apart.
• Allowances will only be considered for leaks on underground supply pipes; this may include pipes located underneath the property. 
• Wessex Water will not consider any leaks for internal or above ground pipework.
• Wessex Water will not consider allowances caused by negligence or loss of water caused by faulty equipment or fittings.
• You must provide evidence of the leak and/or the leak repair – this could be in the form of a contractor repair invoice, a photograph of the leak and, a photograph of the repair.
• If you receive small business rates relief, hardship relief, or are a charity, please provide proof of this when making a claim.