It is the fifth consecutive year that water2business has come out on top of the prestigious industry rankings for large retailers, compiled by Market Operator Services Ltd (MOSL).
The newly published 2021/22 report confirms that water2business, which serves a number of well-known brands among its 82,000 customers across the UK, achieved a record performance of 96% against expectations, compared to a market-wide average performance of 91.35%.
MOSL closely monitors the performance of water retailers and the 90,000 transactions that take place in the market every day. Its annual Market Performance Standards Report outlines levels of performance across all market processes, all of which can affect the service that business customers receive and the smooth running of the retail market.
This positive news comes at an exciting time for water2business, which recently announced contract renewals with some of its largest customers, including Birmingham Airport. During a successful 2021, the national water retailer achieved the lowest level of complaints of any large water retailer.
Commenting on this latest positive news, water2business Managing Director Charley Maher said:
“To retain our number one ranking as the highest performing large retailer once again is an outstanding achievement and one which we are incredibly proud of. What’s more, to do this with our best-ever score is unparalleled, defying expectations to continue our momentum as one of the UK’s leading water retailers.
“We operate in an extremely competitive market and strive each year to continue delivering the highest standards of service to our clients. This has been reflected with us securing top spot in the annual MOSL report for five years running now, which is testament to the commitment of the whole team here at water2business.
“We are excited about the year ahead as we embark on the next phase of our growth strategy while maintaining our focus on improving efficiency and saving clients money.”