Age UK

How have water2business helped Age UK?

Excellent customer service: Answering any queries within 24 hours and assisting till resolution.

Water efficiency programs: water2business provided guidance on water efficient practices and technologies helping Age UK reduce water consumption and lower utility bills. They produced a presentation of water conservation specifically designed for Age UK to raise awareness about water conservation, promoting a more sustainable community.

Emergency Assistance: In times of water related emergencies, like leaks or disruptions in service, water2business responded immediately preventing disruptions to their critical services.

Continuous usage information: water2business sent emails advising of continuous water usage at sites in order for Age UK to check and make sure there are no taps left on or notice any leaks or running water. Also provided information on how to do a stop tap test and contacted the wholesaler for further help in making the meter accessible.

Any challenges you have faced?

With so many Age Uk sites, some are local partners, and helping ensure all are billed to the correct portfolio was a challenge. Fortunately, due to the great customer service we received, we were able to sort it out and water2business made the necessary changes in their systems to avoid this issue in future.

How will water2business support you with your sustainable goals?

For Age UK, addressing climate change is crucial for water sustainability, since climate change can disrupt water cycles, leading to droughts and floods.

Age UK aims to increase water-use efficiency and promote responsible water use in our shops and offices.

water2business look forward to continue working with Age Uk