Having problems paying your bills?

As a customer of water2business you can expect outstanding customer service. In return, we ask you to pay our bills promptly.

Bills for metered charges are payable on receipt. Unmetered charges are payable on 1 April. You can also choose to pay unmetered charges half yearly on 1 April and 1 October.

We know finding the money to pay can be challenging at times. If your company is finding it difficult to pay or your payment is going to be late, please get in touch as soon as you can. We cannot reduce your bill but we can work with you to find a payment plan to help spread the cost. If you have a short-term problem, we could consider a reduced payment plan or a short payment break to help you through a difficult time.

Organisations such as Business Debtline offer free independent and confidential debt advice. Visit www.businessdebtline.org or call 0800 197 6026 (Monday to Friday, 9am to 5.30pm).

If you want to reduce your water bills, take a look at our water saving tips. Small changes to the way your business operates can lead to big savings in your water bills which could make them more affordable. We recommend that you read your meter at least once a month to help you track how much water you use, making it easier to spot leaks and arrange repairs quickly.