Water market reform brings tailored services to businesses

  • Businesses small and large could see savings from new water supplier
  • Schools, charities and public sector organisations also set to benefit
  • Government changes mean businesses can choose supplier

Businesses, charities and public sector organisations in the west are set to reap the benefits of a new tailored approach for their water supply and sewerage services when the market opens for competition next year.

water2business, a new joint venture between Bristol Water and Wessex Water, has announced it will be working closely with businesses to reduce their water usage and save money off their bill when they take on non-household customers on market opening in April 2017.

The newly-formed water services provider, based in Nailsea, is only one of 13 new companies that has been granted a water and sewerage retail licence from industry regulator Ofwat.

It follows a major change to the water industry being introduced by the government, under a programme called Open Water, that gives businesses the freedom to choose their water company, unrestricted by region, for the first time in England.

While Bristol Water and Wessex Water will still physically supply water to businesses and take away waste, the customer’s main relationship and billing information will sit with water2business or another retailer of their choice. Wessex Water and Bristol Water intend to transfer all their non-household customers to water2business on market opening. Transferred customers will continue to experience their current standards of service.

water2business’ director of business retail, Geoff Smith, said the company is ready for the new open market.

He said: “Since operating on behalf of Bristol Water and Wessex Water for larger customers during the current year we have provided an industry-leading experience for them, specialising in consolidating bills for multiple-site businesses and helping those with high water usage to make significant cost savings.

“Both now and from market opening we have the experience to deliver efficient water and sewerage solutions and excellent customer service to businesses and organisations not only in the west but across the country.”

While business owners will have the opportunity to switch suppler from April 2017, household customers will continue to receive the services of their regional water company.

Local businesses can find out more about their new water supplier by visiting or look further into these industry changes at