Customer survey At water2business we put customers at the heart of everything we do. We want you to experience great service, every time. We are totally committed to serving your needs with helpful and knowledgeable staff so that you can focus on running your business. We have exceptionally high standards, and rightly so, since our customers have chosen water2business over any other water retailer. They have told us they like what we are doing. An independent survey commissioned by us in March 2017 found that nine out of 10 customers rate our service as 'good' or 'very good' and are happy with the accuracy and clarity of the bills we provide. Of the small and large businesses surveyed 91% rated our service as 'good' or 'very good'. The independent survey by Blue Marble Research Limited interviewed 200 water2business customers; 145 were small and large businesses - the small businesses had fewer than 10 employees and the largest had more than than 50 employees.