In Spring 2000 Bristol Water and Wessex Water, as two of the major players in the water supply market, came together to find a more efficient way to service its customers base. For the first time Business customers were given access to Account Managers, specialist billing teams and a range of bespoke services to compliment what were already exceptional operational standards. The overriding objective was to make the water element of any business as simple and as cost effective as possible. Our efforts over the years have been rewarded with outstanding ratings from OFWAT, so we know it’s been appreciated.
In April 2015, as we moved in to the new era offered by market reform, Bristol and Wessex water came together again to rebrand our dedicated Business Services divisions as one entity; water2business. Our principles have remained the same but our scope has increased. We can now take this service to a wider audience and negotiate price and service on an individual level. Our existing customers will continue to benefit from the individual knowledge of the two parents in the joint venture but will additionally profit from the valued added service that a specialist division can provide. Together we shall be able to offer a more efficient, personalised customer service and better, more tailored, water and waste management programmes.
Our ethos is to work in partnership with SMEs, large businesses, public sector bodies, charities and multi-site organisations to create water efficiency programmes designed to meet their unique needs. We are committed to working openly with all our customers, and not making promises we can’t deliver. We shall be pragmatic and transparent in our dealings, giving you total understanding of your water consumption and how best you can reduce costs and improve your environmental performance.
Here’s a brief background on each company, with a link to more information should you need.
Since its beginning in 1846, Bristol Water has been a pioneer of cleaning up water supplies and today it serves a population of 1.1 million people and businesses centred around 1,000 square miles of the city. Bristol Water plc is owned by Capstone Infrastructure Corporation (50%), Sociedad General de Aguas de Barcelona S.A. (Agbar) (30%) and Itochu Corporation of Japan (20%). Find out more
Investment across the south west region of England enables Wessex Water to remain the industry number one. It serves 2.7 million customers across an area of 10,000 square kilometres of Dorset, Somerset, Bristol and most of Wiltshire, and parts of Hampshire and Gloucestershire. Wessex Water is owned by YTL Power International of Kuala Lumpur, Malaysia. Find out more