• Market operations adviser

    Salary: £18,956

    Package: Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.

    Location: Nailsea

    Who are we?
    water2business is a company with extensive industry knowledge that has a proven track record in leading customer service and tailored water and wastewater management.  Our customers benefit from water and wastewater efficiency advice and flexible and consolidated billing for multiple sites.  Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role:
    Our Market Operations team is responsible for managing and correcting industry data within internal and external systems.  We pride ourselves on being specialists in market processes whilst delivering a first class service to our customers and colleagues across a range of contacts where you would be responsible for the validation and analysis of data items, as well as the management of data exceptions. Data analysis will be a key area of work, with the verification of market performance data being a core element. You will also manage the triggering and resolution of issues through a variety of systems, liaising with internal and external departments to ensure that cases and transactions are completed within targets and keeping wholesalers and internal departments informed throughout the various stages of the process.

    The key skills needed for the role involve managing a number of different portals and systems, ensuring adherence to appropriate SLAs and KPIs, the ability to problem solve and find solutions to problems at first point of contact and managing exceptions within the systems, whilst prioritising contacts between internal teams and our Wholesalers.

    About you:
    You have exceptional communication skills, both written and verbal, with a positive attitude and an enthusiasm to learn new skills. You are self-motivated to achieve KPIs and accept responsibility for the quality and accuracy of your work.

    You can think outside of the box; putting forward suggestions and you are constantly looking for new ways to develop yourself and the team. You have a proactive approach to solving problems, delivering effective decision-making using your own initiative. There is a requirement to take part in the out of hour coverage, on a rota basis, for this team but this is  invoked if there is an emergency situation. You will be remunerated for this out of hours coverage.

    You will have a good standard of education, with at least a grade C in English and Maths at GCSE level (or equivalent) and well-developed IT skills.

    Why work for us?
     Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part.

    In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    water2business welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working.  Please let us know if you require any additional support or adjustments to assist you in joining w2b.

    We pride ourselves on our 'family friendly' culture and support all our team members with a number of policies and initiatives to support this.

    Find out more and apply