• Major Billing Adviser (Fixed Term 12 months)

    £19,547, Nailsea
    Package 
    Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.  

    Job Description

    Who are we?

    water2business is an award-winning company with extensive industry knowledge that has a proven track record in fantastic customer services. This has recently seen us awarded ‘Retailer of the Year’ by our industry colleagues. 
     
    Based in Nailsea just South of Bristol and employing around 60 people, we are in modern, newly refurbished offices with all the local shops and eateries on our doorstep.  
     
    Our customers are at the heart of everything we do and our industry-leading customer service has led us to receive the lowest number of complaints out of all the major water retailers. Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer. 

    The role:

    As a company we bill c. £150m per annum, and part of this role is ensuring that accurate timely bills are produced, and that payments are allocated appropriately.  

    You will be involved in various tasks within the department, including:
    •     Monthly Bill Runs
    •     Payment Allocations
    •     Resolving Customer Billing and Payment queries
    •     Documenting procedures

    About you:

    We are looking for an enthusiastic individual who has the ability to grasp and learn new concepts quickly.  You will be a great communicator, have great attention to detail, and able to work to tight deadlines.  You don’t just accept the status quo, and will always seek out opportunities to add value.  A good analytical mindset is also advantageous to the success in the role, as the need to problem solve will occur on a daily basis.  Applicants with intermediate Excel skills will be preferable.  Most importantly, you are a great team player.

    Why work for us?
     
    Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part. 

    In this role you will benefit from our coaching and mentoring framework as well as dedicated time with your line manager.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives! 

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    water2business welcomes a diverse range of people, talent and ideas.  Please let us know if you require any special support or adjustments to assist you in joining us. Anyone who applies for a role with our company who has a disability and meets the minimum criteria for the job, will automatically be invited in for an interview. 
     
    We pride ourselves on our ‘family friendly’ culture and support all our team members with a number of policies and initiatives to support this including flexible working from day one!

    Apply now