• Environmental customer service apprentice


    Salary:
    £8,000

    Location: Nailsea

    Package: Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.

    Who are we?

    Water2business is a company with extensive industry knowledge that has a proven track record in leading customer service and tailored water and wastewater management.  Our customers benefit from water and wastewater efficiency advice and flexible and consolidated billing for multiple sites.  Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role:
    We have a unique and exciting opportunity for an articulate individual to take up an apprenticeship position within our friendly water2business offices. We are an award winning water retailer with an excellent reputation for training staff in a friendly and welcoming environment.

    Supporting our administration team in Nailsea to deliver a quality service to our Trade Effluent customers, the successful candidate will receive first class on the job training whilst completing a diploma at Weston College.

    The key responsibilities of the role will include:
    * Providing admin support for the Trade Effluent Services Manager including the typing of file notes and completion of a variety of administration forms for submission to regulatory bodies, Environment agency and water companies.
    * Ensuring all documents are recorded in the appropriate system for retrieval as required.
    * Maintaining the Trade Effluent billing system, this includes entering meter reads and analysing data to ensure accurate bill production.
    * Liaising with the Trade Effluent Services Manager in instances where analysed data shows a marked change in the customer usage profile.
    * Handling customer queries in an efficient and timely manner.

    The successful applicant will need be highly organised and able to plan and prioritise their own workload, be able to communicate with clients and colleagues in a professional manner and be a good team player.

    About you:

    To be considered for this position, applicants will need to possess the following:
    * A minimum of 5 GCSE's (or equivalent) grades A* - C /4+ including Maths, English and Science.
    * A keen interest in the environment. 
    * A natural ability to make good decisions in a timely and confident manner
    * A positive and proactive approach with the ability to motivate both themselves and others
    * Good analytical skills with a high level of numeracy
    * Good communication skills, both written and verbal
    * Good IT skills, including Microsoft Word and Excel

    We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.

    Why work for us?
     
    Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part.

    In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

    Find out more and apply