• Contact Centre Adviser 

    Salary £19,267

    Location Nailsea

    Closing date 09/11/2018

    Who are we?

    Water2business is a company with extensive industry knowledge that has a proven track record in leading customer service and tailored water and wastewater management.  Our customers benefit from water and wastewater efficiency advice and flexible and consolidated billing for multiple sites.  Our three promises are: Service, Sustainability and Savings, and these are what we pride ourselves on providing to each and every customer.

    The role:

    Our lively and welcoming Contact Centre team are responsible for providing elite service experiences for our customers through inbound telephone and email contact. We are the first point of contact for the vast majority of our customers and as such we provide the best first impression possible and look to solve as many queries as possible during the initial contact.

    The key skills needed involve exceptional communication skills (both verbal and written), problem solving, identifying potential changes and engaging with our coaching framework.

    About you:

    You have a genuine passion for customer service and bring a positive, enthusiastic approach to your work. You are driven by personal and company targets and always strive for improvement in your abilities and skillsets.

    You also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative.

    You enjoy being part of a team and working with others but are also able to use your own initiative and self-motivate. You have the ability to think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself and the business. You love a challenge, exceed your targets and play a supportive role within a team.

    Why work for us?

    Our culture is all about people and customers.  You will be joining an award winning, visionary business who have an exciting and ambitious growth strategy of which you will be an integral part.

    In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team.  We take your career, happiness and general wellbeing seriously.  With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

    We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes

    water2business welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working.  Please let us know if you require any additional support or adjustments to assist you in joining w2b. 

    Apply now